Orders

This section displays a list of orders you receive from your website. It shows all the orders with their respective statuses from the first day till date.

View Orders

To view orders:

1. From your Webx admin, go to Orders > Orders
2. In Orders Search Criteria, select the fields according your requirement
• Enter the Order ID
• Select Order Status
• Select Payment Status
• Select Time span or provide a Date range
3. Click Search
4. On orders list, click View Detail to open Order Details page

Order Status

There are 5 different statuses of order, through which an order go through.

1. Pending
   Order is placed but not confirmed. Confirmation of order could be done manually. This is usually the first status of an order if the payment is not made by the customer. In case of a successful Credit Card payment at the time of checkout, the order is placed with Confirmed status.
2. Confirmed
   Order is confirmed either manually by admin or the order is placed with Confirmed status in case of a successful Credit Card payment.
3. Shipped
   Order is marked as Shipped by the admin after the shipment is dispatched.
4. Delivered
   Order is marked as Delivered when the order is received by the customer. If there is no confirmation of receiving of order at customer’s end, it should remain at Shipped.
5. Cancelled
   Order can be cancelled at any time due to any reason.

Payment Status

Apart from Order statuses, there are 3 different statuses of payment.

1. Unpaid
   In case of manual or offline payment methods, order is placed at Unpaid payment status.
2. Paid
   After the payment is received and confirmed, the payment status should be updated to Paid.
   In case of a successful Credit Card payment at the time of checkout, the order is placed with Paid payment status.
3. Verification Pending
   In case of manual or offline payment methods, the customer makes the payment in Bank or any other money transfer channel and provides the information about the payment. At this stage, the payment status moves to Verification Pending. When the payment is verified, it should be marked as Paid.

Manage Orders

To manage orders:

1. From your Webx admin, go to Orders > Orders
2. In Orders Search Criteria, select the fields according to your requirement
• Enter the Order ID
• Select Order Status
• Select Payment Status
• Select Time span or provide a Date range
3. Click Search
4. On orders list, click View Detail to open Order Details page

On order detail page, you can view all the details of the order including

• Customer information
• Billing & shipping addresses
• Order date and status
• Order Items
• Shipping cost
• Order amount with tax, discounts etc.

To move the order to another status, click on the buttons given at the bottom of the page. When order is marked to Shipped status, you can optionally select a courier service (if configured) and put in a tracking number which will be shared with the customer.

On all status updates, notifications are sent to the customers via email.

Related Topics

• Abandoned Carts
• Customers
• Newsletter Subscriptions
• Customer Queries (Contact Form)